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Hire Intelligence FAQs
About Hire Intelligence
How Long Has Hire Intelligence Been Operating?
Hire Intelligence was founded in Perth, Australia in 1992. Since then, the company has evolved into one of the leading IT and AV equipment suppliers in the country.
Hire Intelligence now operates from 11 locations in four countries – Australia, the United Kingdom, Ireland and Scotland – providing cutting-edge technology to a wealth of customers across the globe.
Our Australian outlets are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney.
Which Companies Use Hire Intelligence?
We pride ourselves on providing state-of-the-art IT and AV equipment to a broad range of clients around the world. So whether you’re working for a blue-chip company, a financial institution or a government organisation or you have just started your business, we can help.
What Do Customers Say About You?
“I was thoroughly satisfied with the quick response with any queries - The efficiency with the delivery & pick up. The quality and performance of the product was also exceptional.”
National Training Company
“I thought the service Hire Intelligence provided was amazing. I work in customer service and keeping our customers happy is very important to me. I felt Hire Intelligence did everything they could to meet our needs and made us feel as if we were a number 1 priority. Prices were very reasonable and we will definitely use hire intelligence again and recommend your services to others. Many thanks to the team.”
“Delivery/installation staff were extremely helpful, courteous and knowledgeable. They were quick and efficient, and went above and beyond to assist with technical questions.”
“Very happy with my dealings with Hire Intelligence. Since our operation is countrywide, Hire Intelligence's ability to deliver and collect from the major cities is a boon.”
International Consultancy Service
“From the initial phone call to the end result, i was very happy with the result and the effective communication that was presented. Especially the understanding of needs.”
“The sales executive who I worked with was extremely helpful, courteous, and knowledgeable. I was very impressed with the precision of the shipment to Singapore, the delivery to our hotel and the pickup and return of the equipment.”
US Software Company doing training in Singapore
“I would highly recommend for the long run. Great for project work or other service.”
“Always a professional and complete service. You should charge more.”
International Gaming Company
“We have been hiring TVs from Hire Intelligence for all our events across Australia for the past 6+ months now. I regularly liaise with the sales team about our requirements and have found them extremely helpful, quick to respond and provide competitive pricing. We will continue to use Hire Intelligence and I would definitely recommend you to other companies.”
National surveying, civil works and building activities distributor
“Absolutely fantastic service. Friendly, effective, prompt and easy to deal with. So grateful as this was a very last minute booking which saved the evening. Thank you. We will be keeping your details for future events.”
Which Brands and Manufacturers Do You Work With?
We work with a whole host of leading brands and manufacturers to ensure that we can supply the latest equipment.
What Equipment Can I Hire?
The most popular IT and AV equipment that we provide for hire includes:
We stock a wide range of laptops to suit your business needs. Whether you need to hire office laptops, netbooks, mobile workstations or state-of-the-art PCs, our range of laptops includes equipment for every scenario.
We understand that every customer’s business requirements are unique. That’s why we offer a wide range of desktop PCs, ranging from entry level to mid-spec and even high-spec. What’s more, all of our models come fully tested and configured.
Hire Intelligence provides a wide variety of workstations that can be configured to meet your specifications. Available on demand, our workstations can be rented by the day, week or month.
Our selection of tablets is ideal for training presentations, events and everyday use. We stock tablets from leading manufacturers including Apple, HP, Samsung and Microsoft.
From MacBook Pro notebooks and Apple Mac desktop PCs to Mac Pro Work stations and iMac computers, we stock a wide variety of Apple products designed to suit your business needs.
At Hire Intelligence, we provide a whole host of servers and storage equipment on a short- or long-term basis. Whether you need an ‘off-the-shelf’ model with memory and hard-drives included or you’re looking for a more bespoke piece of kit, we can help.
Video Conferencing Systems
Our extensive range of high-performance video conferencing systems provides clear sound and fantastic visual quality, helping to enhance your client calls and presentations.
Looking to improve your training sessions, conferences and events? Bring your presentations to life with our selection of projectors and presentation aids.
What Other Products Can I Rent?
We also supply the following IT and AV equipment:
- Plasma screens
- Video Walls
- Photocopiers & printers
- PA sound systems
Is Your Equipment Regularly Updated?
Yes, we ensure that our equipment is updated on a regular basis. We do this by regularly reviewing and updating our software.
The Hire and Rental Process
What Are the Business Benefits of Hiring Rather than Buying IT and AV Equipment?
Hiring your IT and AV equipment saves time, giving you the chance to focus on more important tasks.
Choosing to hire your IT and AV equipment rather than buy it outright can save you money and reduce expenditure.
With the business landscape constantly shifting, flexibility is key to your success, which makes IT rentals an extremely effective solution.
Hiring IT equipment means that you don’t have to store your equipment off-site, where your assets will soon become redundant and depreciate in value. This helps free up space and capital for more important things.
Choosing to rent your IT equipment allows you to stay up to date with all the latest technology in order to remain competitive.
Available on Demand
Available when it suits you, hire equipment can help improve the operational efficiencies of your business.
What Hire and Rental Options Do You Offer?
We offer flexible rental periods designed with our clients and their business needs in mind. Hire Intelligence offers both short- and long-term rentals.
Below is an example of the short-term renting process:
What Is Your Rent-to-Buy Policy?
Hire Intelligence provides a cost-effective rent-to-buy service that allows you to use the latest IT and AV equipment without investing in it. After 12 months, you can choose to buy the equipment at a reduced cost or upgrade your rental equipment to the latest model.
Take a look at our rent-to-buy calculator to see if our policy could benefit you.
What Are the Terms and Conditions When Buying Equipment from Hire Intelligence?
We ask that our customers have their own insurance in place or take it out when deciding to buy from us, to cover any damage or loss.
Do I Have to Pay a Security Deposit When I Hire or Rent Equipment?
If you are hiring equipment from us for the first time or have just launched your business, we may ask for a deposit.
What if My Equipment Develops a Fault in the Rental Period?
As soon as the equipment becomes faulty, contact us on 1300 655 551. We will then work hard to repair or replace the equipment as soon as possible.
What Happens if I Break the Equipment During the Rental Period?
If you accidentally break or damage the hire equipment during your rental period, we would advise that it be taken to a reputable repair centre to be fixed. Alternatively, you can return it to Hire Intelligence and we can provide a replacement. There is a charge for this service.
Hire Intelligence’s Software
Can You Load Software onto My Hire Equipment?
Yes, we understand the importance of providing our customers with a flexible service. Our Service Provider License Agreement with Microsoft allows you to choose which software will be pre-installed on your equipment before it’s delivered.
Our Ordering Process
How Can I Place an Order?
You can call the Hire Intelligence web order department on 1300 655 551 to place an order. Alternatively, you can fill out our quick quote form online and receive a guaranteed response within 20 minutes, within business hours.
When Is the Web Order Department Open?
The web order department is open Monday to Friday, 8.30am to 5.30pm.
Can I Place an Order outside of These Hours?
Yes, you can place an order outside of the above hours using the online order form. A member of the Hire Intelligence team will then respond to your query during office hours.
Can You Talk Me through My Order?
Our dedicated sales team would be more than happy to talk you through the order process over the phone. They will help you find the right piece of equipment for all your business requirements.
It would be helpful if you had the following information to hand when you called the team:
- Your desired hire/rental period
- The delivery date you have in mind
- When you need the equipment to be collected
It would also help our team if you could provide the following information:
- Your Company Registration Number
- The billing address for the credit or debit card that you are going to use for payment
The Delivery and Shipping Process
When Will My Equipment Be Delivered?
If you live in a metro location, we receive your signed order form by 10am and stock is available, you can expect to receive your delivery on the day you order it. If you need to arrange an overnight delivery, that cut-off time is 3pm. Where possible, we will push it to 4pm.
If you live outside of metro locations, you can expect your equipment to be delivered the next day, or as arranged with our sales executives.
Where Do You Deliver To?
We offer delivery to business addresses all across Australia; however, delivery to remote areas may incur an additional fee.
Do I Need to Sign for the Delivery of My Equipment?
Yes. All our equipment needs to be signed for when it’s delivered.
What if I Miss the Delivery?
If you fail to sign for the equipment after the delivery time and date have been arranged, Hire Intelligence reserves the right to charge a fee to cover the cost of the failed delivery.
If the missed delivery is the fault of Hire Intelligence, we will endeavour to redeliver at a time convenient for you.